We offer a wide range of curtains. You might find perfect curtains you were looking for. Please find your favorite items in our shop and complete your order at KURENAI. After your order, you should soon receive a "completion email".

*Before complete your order, we recommend the following:

• please review the details of your purchase (color, quantity and size).
• there might be slight color difference between the picture you seen on internet and items you received. if you wish to see the actual fabric, please request a sample of the item.

Items in stock

We will check on the stock and send you a conformation e-mail detailing your purchase and delivery day. The earliest shipment time might be the next business day. Once the items are ready to ship, we will send you an email to confirm the shipment date.

Custom made items

• (1) Confirming the delivery date.
  After your order, you should receive a order conformation email detailing your purchase and delivery day in 1-2 business days.
• (2) Curtains are made after you do order online. Our factory will make your curtains based on your order.
• (3) Shipment
  Your ordered curtains will be shipped directly from the sewing factory.

You will receive your items! Thank you!

We charge you the total amount of the product and the delivery cost (and additional cost if you’ve chosen any option). We will inform you the total amount of your order by email.

We account sales tax(8%) per item. It is unable to pay by C.O.D with a total purchase of over 50,000 yen. Please be aware of it and choose payment method.

Credit Cards

We accept payment by the credit cards shown below.

C.O.D (cash on delivery)

We use SAGAWA EXPRESS or YAMATO TRANSPORT.
We arrange the transport company, according to the parcel size.

*For sending curtain's sample, we use YAMATO postal service. For ordering any sample, it is unable to pay by C.O.D, so please choose other payment methods.

Bank payment and Japan postal saving payment

• *payment in advance only
• Please be informed that you will be charged a transfer fee.
  In case the name of the account is different from the name of the person ordering, please let us know when you place an order for a smooth process.
• We will send you the items once we confirm payment.
• If we cannot confirm your remittance to our bank account within 14 days, your order will be canceled.
• Our bank and postal saving account is below.
  

  BANK	ACCOUNT No.	ACCOUNT HOLDER
  三井住友銀行 高槻支店 SUMITOMO MITSUI BANKING CORPORATION Takatsuki branch	普通 3000685 Ordinary Account	株式会社くれない KURENAI Co., Ltd.
  ジャパンネット銀行 ビジネス営業部 JAPAN NET BANK Head office business department	普通 1012954 Ordinary Account	カ）クレナイツウハングチ KURENAI Co., Ltd.
  郵便振替 POSTAL SAVING ACCOUNT	14030-18585401	株式会社くれない KURENAI Co., Ltd.

Pay by Atobarai.com

The items you ordered will be shipped before receiving payment.

• The commission fee for this service is 180yen.
• The invoice will be sent to you from payment agency　後払い.com (株式会社キャッチボール).
• Please complete payment within 14 days of invoice date.

Amazon Pay

You can use Amazon pay to complete your payment.
The invoice will be sent to you from Amazon pay.

We work hard to ensure your order arrives in perfect condition, but we understand that is not always the case. So when you receive your items, please check if there is any wrong. If you receive a defective item or different item than what was ordered, please let us know within 7 days.
We cannot accept exchange, please return your item and make a new order.

【Shipping address is blow.】

Custom made items cannot be returned as customer's convenience. We only accept returns in the case the item is unopened or unused. We accept returns for items within 7 days of delivery date.
Please ensure that the item you’re returning is repackaged with all the attachments that were included when you received it. Before sending back the item, please let us know about it by email.

Please send back the item by C.O.D only if our company should take liability for the return. Customer is responsible for all the return express charge and fees if it’s needed.
If your item is missing, please let us know. We will send you a new one immediately with no charges. *If we are out of stock, we have to cancel your order.

Transportation for returning

If the reason for returning the item is due to customer’s preference, the shipping arrangement and the cost for returning the item are the customer’s responsible. If you receive a defective item, please send them by C.O.D.

Refunds

Once we receive and check your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.

• If you paid by credit card, Amazon Pay or Atobarai.com, we will cancel your payment or refund.
• If you paid by C.O.D, bank payment or Japan postal saving payment, we will refund to your bank or postal saving account.
• *We accept to refund to identical person’s bank account. So please make sure the name of the person ordering and the name of the credit card holder is same.
• *C.O.D charge will not be refund.

Shipping cost

Domestic shipping is 180 yen. For overseas shipping, please contact us by email.

Transport companies

SAGAWA/ YAMATO TRASPORT

Deliver time appointment

You can choose your convenient time zone.

If there is anything we can help you with, please do not hesitate to contact us. Please check our calendar before contact.