We accept your order 7 days a week, 24 hours a day online.
Please call between 10:00 am aand 6:00 pm Monday to Saturday.
We also accept inquiries by email.
Opens from 10:00 am to 6:00 pm Monday to Saturday except Wednesday.
Closed on Wednesday, Sunday and national holidays.
We offer a wide range of curtains. You might find perfect curtains you were looking for. Please find your favorite items in our shop and complete your order at KURENAI. After your order, you should soon receive a "completion email".
*Before complete your order, we recommend the following:
We will check on the stock and send you a conformation e-mail detailing your purchase and delivery day. The earliest shipment time might be the next business day. Once the items are ready to ship, we will send you an email to confirm the shipment date.
You will receive your items! Thank you!
We charge you the total amount of the product and the delivery cost (and additional cost if you’ve chosen any option). We will inform you the total amount of your order by email.
We account sales tax(8%) per item. It is unable to pay by C.O.D with a total purchase of over 50,000 yen. Please be aware of it and choose payment method.
We accept payment by the credit cards shown below.
We use SAGAWA EXPRESS or YAMATO TRANSPORT.
We arrange the transport company, according to the parcel size.
|C.O.D fees||Amount of order (within tax)||fees|
|1yen to 30,000yen||324yen|
|30,001yen to 50,000yen||648yen|
*For sending curtain's sample, we use YAMATO postal service. For ordering any sample, it is unable to pay by C.O.D, so please choose other payment methods.
|BANK||ACCOUNT No.||ACCOUNT HOLDER|
MIZUHO BANK Takatsuki branch
KURENAI Co., Ltd.
JAPAN NET BANK Head office business department
KURENAI Co., Ltd.
POSTAL SAVING ACCOUNT
KURENAI Co., Ltd.
The items you ordered will be shipped before receiving payment.
You can use Amazon pay to complete your payment.
The invoice will be sent to you from Amazon pay.
We work hard to ensure your order arrives in perfect condition, but we understand that is not always the case. So when you receive your items, please check if there is any wrong. If you receive a defective item or different item than what was ordered, please let us know within 7 days.
We cannot accept exchange, please return your item and make a new order.
|Addressee||KURENAI Co., Ltd.|
|ZIP code/Postal code||〒569-0802|
|Address||14-3 Kitasonomachi, Takatsuki, Osaka.|
Custom made items cannot be returned as customer's convenience.
We only accept returns in the case the item is unopened or unused.
We accept returns for items within 7 days of delivery date.
Please ensure that the item you’re returning is repackaged with all the attachments that were included when you received it. Before sending back the item, please let us know about it by email.
Please send back the item by C.O.D only if our company should take liability for the return. Customer is responsible for all the return express charge and fees if it’s needed.
If your item is missing, please let us know. We will send you a new one immediately with no charges. *If we are out of stock, we have to cancel your order.
If the reason for returning the item is due to customer’s preference, the shipping arrangement and the cost for returning the item are the customer’s responsible. If you receive a defective item, please send them by C.O.D.
Once we receive and check your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.
Shipping cost is free for domestic shipping. For overseas shipping, please contact us by email.
SAGAWA/ YAMATO TRASPORT
You can choose your convenient time zone.
If there is anything we can help you with, please do not hesitate to contact us. Please check our calendar before contact.