We offer a wide range of curtains. You might find the perfect curtains you are looking for. Please find your favorite items in our shop and complete your order at KURENAI. After your order, you should soon receive a "order completion email".

*Before completing your order, please check below.

• Please review the details of your purchase (color, quantity and size).
• There might be a slight color difference between the picture you see on your display and the item you receive. We highly recommend you to request samples to check the actual fabric.

Items in stock

We will check the stock and send you an order confirmation email. The fastest shipping might be our next business day of your purchase. Once the items are ready to ship, we will send you an email to confirm the shipment date.

Custom made items

• (1)Delivery date confirmation
  After your order, we will send you an order confirmation email detailing your purchase and delivery in 1-2 business days.
• (2)Make your curtain at our sewing factory
• (3)Shipping
  Your ordered curtains will be shipped directly from the sewing factory, then you will receive your order!

We charge you the total amount of the product and the delivery cost (and additional cost if you’ve chosen any option). We will inform you the total amount of your order by email.

We account sales tax(10%) per item. It is unable to pay by C.O.D with a total purchase of over 50,000 yen. Please be aware of it and choose payment method.

Credit Cards

We accept payment by the credit cards shown below.

・Please select bank payment if you pay your all order amount with points. (an error will occur when credit card is selected)

・We use SSL. Your credit card information will be enciphered.

C.O.D (cash on delivery)

We use SAGAWA EXPRESS or YAMATO TRANSPORT.
We arrange the transport company, according to the parcel size.

*For sending curtain's sample, we use YAMATO postal service. For ordering any sample, it is unable to pay by C.O.D, so please choose other payment methods.

Bank payment and Japan postal saving payment

• *payment in advance only
• Please be informed that you will be charged a transfer fee.
  In case the name of the account is different from the name of the person ordering, please let us know when you place an order for a smooth process.
• We will send you the items once we confirm payment.
• If we cannot confirm your remittance to our bank account within 14 days, your order will be canceled.
• Our bank and postal saving account is below.
  

  BANK	ACCOUNT No.	ACCOUNT HOLDER
  三井住友銀行 高槻支店 SUMITOMO MITSUI BANKING CORPORATION Takatsuki branch	普通 3000685 Ordinary Account	株式会社くれない KURENAI Co., Ltd.
  ジャパンネット銀行 ビジネス営業部 JAPAN NET BANK Head office business department	普通 1012954 Ordinary Account	カ）クレナイツウハングチ KURENAI Co., Ltd.
  郵便振替 POSTAL SAVING ACCOUNT	14030-18585401	株式会社くれない KURENAI Co., Ltd.

• PayPay銀行ビジネス営業部 PayPay Bank CorporationBusiness Department	普通 1012954 Ordinary Account	カ）クレナイツウハングチ

Pay by Atobarai.com

The items you ordered will be shipped before receiving payment.
*You will be charged a bank transfer fee if you pay by Bank payment and Japan postal saving payment.

• The commission fee for this service is 200yen.
• The invoice will be sent to you from payment agency　後払い.com (株式会社キャッチボール).
• If you have questions regarding payment or invoice,please contact the payment agency.(Atobarai.com)
• liPlease complete payment within 14 days of invoice date.
• You will be charged 335yen per rebilling as a resending invoice fee if we are not able to confirm your payment after the due date.
• Over 60,000 convenience stores in Japan are available to pay your payments.
• *Orders over 300,000yen are not able to be paid at convenience stores.If you choose this payment method, the item cannot be delivered to shipping company’s service centers or forwarded.

Pay by Atobarai.com(monthly payment)

You will be charged with previous month’s orders in the first week of next month.
(invoice date will be considered from the shipment date)
Please note that orders from the same name and phone number are added up if you choose this payment method.
Example;
a.Paid 5,000 yen on 3/10
b.Paid 5,000 yen on 3/20
Invoice(a+b=10,000 yen) will be sent to you in the first week of April.
*You will be charged a bank transfer fee if you pay by Bank payment and Japan postal saving payment.
The commission fee for this service is 200yen.
The invoice will be sent to you from payment agency 後払い.com (株式会社キャッチボール).
If you have questions regarding payment or invoice,please contact the payment agency.(Atobarai.com)
You will be charged 335yen per rebilling as a resending invoice fee if we are not able to confirm your payment after the due date.

Over 60,000 convenience stores in Japan are available to pay your payments.

*Orders over 300,000yen are not able to be paid at convenience stores. If you choose this payment method, the item cannot be delivered to shipping company's service centers or forwarded.

Amazon Pay

You can use Amazon pay to complete your payment.
The invoice will be sent to you from Amazon pay.

PayPay

We also accept payments by PayPay.
You can pay using your paypay.ne.jp account.
・Please note that your order might be timed out when some time passes on the payment page.
・Please cancel your order and order again if you would like to make changes on your order after your purchase.

We work hard to ensure your order arrives in perfect condition, but we understand that is not always the case. So when you receive your items, please check if there is anything wrong.
If you receive a defective item or different item than what was ordered, please let us know as soon as possible. (Within 1 week of the item's arrival date)

We are not able to accept ANY exchanges.
If you would like to exchange your item due to the customer’s preference such as mistakes on sizes or colors, please send your items.
We will check your returned item with the return policy below then decide whether we accept your return or not. If your return is accepted, we will cancel your order. Please order again after the cancellation.

Return Policy

We are not able to accept returns of custom made items and other items said tobe non-returnable on the item description page. (except if they are defective ord amaged during delivery process)

We are not able to accept items such as;
with damage on its package or tag, lost tag or package
not the same condition as its delivery
tapes or shipping labels are directly put on the itemor its package

If your item is missing during the delivery process, please let us know. We willsend you a new one immediately with no charges. *Pleasebe noted if the item isout of stock, we will cancel your order and refund.

We are not able to accept ANY modifications or cancellationsafter your order hasbeen shipped.
Orders of custom made items and other non-returnableitems cannot be modifiedor cancelled after our sewing factory started making them.
Please kindly make sure before making your order.
Please receive your items within 1 week after its shipment date.
If the item is returned due to long absence, you willbe charged extra shipping feefor resending the item.

Points (if you have used) will be returned to youraccount within a few days afteryou received cancellation completed email from us.
*However, points with limited terms cannot be returnedwhen the cancellation ismade after its due date.

【Shipping address is below.】

Custom made items cannot be returned as customer's convenience.

Please send back the item by C.O.D only if our company should take liability for the return. Customer is responsible for all the return express charge and fees if it’s needed.
If your item is missing, please let us know. We will send you a new one immediately with no charges. *If we are out of stock, we have to cancel your order.

Transportation for returning

If the reason for returning the item is due to customer’s preference, the shipping arrangement and the cost for returning the item are the customer’s responsible. If you receive a defective item, please send them by C.O.D.

Refunds

Once we receive and check your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.

• If you paid by credit card, Amazon Pay or Atobarai.com, we will cancel your payment or refund.
• If you paid by C.O.D, bank payment or Japan postal saving payment, we will refund to your bank or postal saving account.
• *We accept to refund to identical person’s bank account. So please make sure the name of the person ordering and the name of the credit card holder is same.
• *C.O.D charge will not be refund.

Shipping cost

Domestic shipping is 450 yen. (except some items with length)
For overseas shipping, please contact us by email.

Transport companies

SAGAWA/ YAMATO TRANSPORT

Deliver time appointment

You can choose your convenient time zone.
Please check the estimated delivery date on the item description page.
If there is anything we can help you with, please do not hesitate to contact us. Please check our calendar before making contact.
*We offer a 10% discount on the orders over 100,000 yen.