今なら新規会員登録で
300ポイント

カテゴリ一覧はメニューをタップ

全国どこでも送料無料
くれないダイレクトって?
当ショップはカーテンメーカーくれない独自で企画製造した、 遮光カーテンや防音カーテン、紫外線カット・目隠しミラーレースカーテンなど高機能カーテンを全てダイレクト価格にて販売しております。 また、北欧、花柄、ストライプ柄、レザー調といったデザインカーテン等、新商品も続々登場。 ご注文に関する内容やカーテンの採寸等、少しでも不明な点がございましたら、お気軽にお問い合わせください。 営業時間内はお電話によるご注文も受付中です。

Shop information

Business hours

We accept your order 7 days a week, 24 hours a day online.

Customer service

Please call between 10:00 am aand 6:00 pm Monday to Saturday.
We also accept inquiries by email.

Office

Opens from 10:00 am to 6:00 pm Monday to Saturday except Wednesday.
Closed on Wednesday, Sunday and national holidays.

Orderflow

We offer a wide range of curtains. You might find perfect curtains you were looking for. Please find your favorite items in our shop and complete your order at KURENAI. After your order, you should soon receive a "completion email".

*Before complete your order, we recommend the following:

  • please review the details of your purchase (color, quantity and size).
  • there might be slight color difference between the picture you seen on internet and items you received. if you wish to see the actual fabric, please request a sample of the item.

Items in stock

We will check on the stock and send you a conformation e-mail detailing your purchase and delivery day. The earliest shipment time might be the next business day. Once the items are ready to ship, we will send you an email to confirm the shipment date.

Custom made items

  • (1) Confirming the delivery date.
    After your order, you should receive a order conformation email detailing your purchase and delivery day in 1-2 business days.
  • (2) Curtains are made after you do order online. Our factory will make your curtains based on your order.
  • (3) Shipment
    Your ordered curtains will be shipped directly from the sewing factory.

You will receive your items! Thank you!

Payment methods

We charge you the total amount of the product and the delivery cost (and additional cost if you’ve chosen any option). We will inform you the total amount of your order by email.

We account sales tax(8%) per item. It is unable to pay by C.O.D with a total purchase of over 50,000 yen. Please be aware of it and choose payment method.

Credit Cards

We accept payment by the credit cards shown below.

C.O.D (cash on delivery)

We use SAGAWA EXPRESS or YAMATO TRANSPORT.
We arrange the transport company, according to the parcel size.

C.O.D fees Amount of order (within tax) fees
1yen to 30,000yen 324yen
30,001yen to 50,000yen 648yen
Over 50,000yen Unacceptable

*For sending curtain's sample, we use YAMATO postal service. For ordering any sample, it is unable to pay by C.O.D, so please choose other payment methods.

Bank payment and Japan postal saving payment

  • *payment in advance only
  • Please be informed that you will be charged a transfer fee.
    In case the name of the account is different from the name of the person ordering, please let us know when you place an order for a smooth process.
  • We will send you the items once we confirm payment.
  • If we cannot confirm your remittance to our bank account within 14 days, your order will be canceled.
  • Our bank and postal saving account is below.
    BANKACCOUNT No.ACCOUNT HOLDER
    みずほ銀行 高槻支店
    MIZUHO BANK Takatsuki branch
    当座 0027662
    Current Account
    株式会社くれない
    KURENAI Co., Ltd.
    ジャパンネット銀行 ビジネス営業部
    JAPAN NET BANK Head office business department
    普通 1012954
    Ordinary Account
    カ)クレナイツウハングチ
    KURENAI Co., Ltd.
    郵便振替
    POSTAL SAVING ACCOUNT
    14030-18585401株式会社くれない
    KURENAI Co., Ltd.

Pay by Atobarai.com

The items you ordered will be shipped before receiving payment.

  • The commission fee for this service is 180yen.
  • The invoice will be sent to you from payment agency 後払い.com (株式会社キャッチボール).
  • Please complete payment within 14 days of invoice date.

Amazon Pay

You can use Amazon pay to complete your payment.
The invoice will be sent to you from Amazon pay.

Return and Exchange

We work hard to ensure your order arrives in perfect condition, but we understand that is not always the case. So when you receive your items, please check if there is any wrong. If you receive a defective item or different item than what was ordered, please let us know within 7 days.
We cannot accept exchange, please return your item and make a new order.

【Shipping address is blow.】

AddresseeKURENAI Co., Ltd.
ZIP code/Postal code〒569-0802
Address14-3 Kitasonomachi, Takatsuki, Osaka.
TEL0120-86-9071
FAXFAX 072-684-0207
E-mailhonten@curtain-kurenai.jp

Custom made items cannot be returned as customer's convenience. We only accept returns in the case the item is unopened or unused. We accept returns for items within 7 days of delivery date.
Please ensure that the item you’re returning is repackaged with all the attachments that were included when you received it. Before sending back the item, please let us know about it by email.

Please send back the item by C.O.D only if our company should take liability for the return. Customer is responsible for all the return express charge and fees if it’s needed.
If your item is missing, please let us know. We will send you a new one immediately with no charges. *If we are out of stock, we have to cancel your order.

Transportation for returning

If the reason for returning the item is due to customer’s preference, the shipping arrangement and the cost for returning the item are the customer’s responsible. If you receive a defective item, please send them by C.O.D.

Refunds

Once we receive and check your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.

  • If you paid by credit card, Amazon Pay or Atobarai.com, we will cancel your payment or refund.
  • If you paid by C.O.D, bank payment or Japan postal saving payment, we will refund to your bank or postal saving account.
  • *We accept to refund to identical person’s bank account. So please make sure the name of the person ordering and the name of the credit card holder is same.
  • *C.O.D charge will not be refund.

Delivery

Shipping cost

Shipping cost is free for domestic shipping. For overseas shipping, please contact us by email.

Transport companies

SAGAWA/ YAMATO TRASPORT

Deliver time appointment

You can choose your convenient time zone.

If there is anything we can help you with, please do not hesitate to contact us. Please check our calendar before contact.

カート内の商品数:
0
最近見た商品